Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your purchases from VETisco. These may be updated from time to time so you will be asked to accept them each time you place an order.

  1. These terms and conditions apply to all products (“Goods”) purchased from VETisco (“the Seller”) by any customer (“the Buyer”).
  2. The Seller shall be under no obligation to accept any order; the order is accepted at the time the order is shipped to the Buyer.
  3. The invoice price of all goods is subject to change until they are shipped. Prices that change after the order is placed but before it is shipped will be notified to the Buyer.
  4. VAT is chargeable at the rate applicable at the time of ordering.
  5. Payment is due before an order is shipped for the first two orders placed by the Buyer. For the third and subsequent orders payment is due within 30 days of the date on the invoice. The Seller reserves the right to add 5% interest per month onto any invoices not paid in full within 30 days.
  6. The Goods remain the property of the Seller until they have been paid for in full. Liability is with the Buyer once they have accepted the delivery.
  7. The Goods are sold on the understanding that the Buyer is responsible for determining if they are suitable for the intended purpose and therefore the Seller is not liable for any consequential loss or damage suffered by the Buyer as a result of using the Goods. The Seller’s warrants that at the time of delivery the Goods match their written description and any liability arising from defects in the Goods is limited to the invoice price paid for the Goods.
  8. The Seller will make every effort to ship the Goods to the Buyer in the agreed time scale but will not be responsible for any delay in delivery that is out with the Seller’s reasonable control or consequences thereof.
  9. Delivery costs are subject to change and can be found on the website here.
  10. The Buyer must inspect the Goods on receipt and advise the Seller of any damage or shortage in writing within 3 days of receipt.
  11. Permission for Goods to be returned and credited must be requested by the Buyer and agreed by the Seller in writing before they are returned unless “sale or return” has been pre-arranged and the invoice has been marked accordingly. All returned Goods should be received by the Seller within 10 days of initial receipt by the Buyer and must be in perfect condition in their original packaging (unless they are bring returned because they were damaged on arrival in which case they should be in the same condition that they were originally received in). A copy of the original invoice or delivery note must accompany the returned Goods.
  12. If the Buyer becomes insolvent or bankrupt, becomes the subject of an administration order, goes into liquidation or if a receiver is appointed over the assets of the company then the Seller may cancel any contract that they have in place with the Buyer.